I'm a typical Chinese and I like Chinese food especially Hong Kong style Chinese food.
But my recent dining experience at Old Hong Kong Cafe in Square 2 was less than memorable. I will not not go back there again because of the poor service attitude of the restaurant manager who is a Hongkonger.
This was what happened...
Q and I entered the restaurant at 11:30 and we placed our orders by 11:35am. The menu is interesting because there are several items that are typically not served in Hong Kong style Cafes in Singapore. For example the steam beef balls and the dumpling soup in shark's cartilage soup. The latter dish caused me so much grief! Most of the dishes we ordered were served in 10 minutes. At 11:55, I checked with the serving staff if the kitchen had left forgotten to prepare my soup. She assured me that the the soup is on its way. At 12:10, I checked again and requested a cancellation as I had to get Q to school by 12:30pm.
And this was when the drama began. A group of serving staff congregated nearby(how polite!) to contemplate the course of action they should take after I made my request. And of course, it had to be a Hongkonger (I will share with you another heated debate I had with a Hongkonger that sent shivers down the spine of a Cathay Pacific staff in another post) who speculated in Cantonese just loud enough for me to hear that the reason for me requesting a cancellation for the soup was because I had enough food! What audacity! And of course, I don't take such things lying down especially from a boorish-looking Hongkonger. I spoke in English in an calm and detached manner disputing what he said. And he spoke in English that the soup takes 15 min to prepare and he has advised his staff to tell customers that. For one with superb memory, I didn't remember anyone telling me that. You don't have to be Sherlock Holmes to find out who the culprit of the entire incident was: at 11:35am - we placed our order, by 11:40 - most of the dishes were served. So if it takes 15 minutes to prepare the soup, it should be served by 12 noon, the latest?
So it was on this very day at 12:18, after the exchange of unpleasant words, I realised that the blog is mightier than the sword.
I'm glad I have the last laugh.
Dakgomtang (Korean Chicken Soup)
2 weeks ago
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